If you’re a support coordinator in Melbourne trying to place a participant with a provider who won’t drop the ball, this is for you. Hope Physio is a registered NDIS provider based in Werribee, and we work with support coordinators across Melbourne to get participants into occupational therapy, speech pathology and physiotherapy without unnecessary back and forth.
Quick answer: To refer a participant, complete the NDIS referral form on our website. We’ll confirm fit and get in touch with you directly.
What Support Coordinators Actually Need From a Provider
A good referral partnership isn’t complicated. Support coordinators need a provider who responds, communicates clearly, and treats the participant’s goals as the plan, not a side note. In practice, that means:
- A provider who confirms receipt of a referral and tells you whether it’s a fit
- Clinicians who understand NDIS language, not generalists learning it on the fly
- Flexibility across funding types, including NDIA-managed, plan-managed and self-managed participants
- Willingness to write reports that actually support plan reviews, not generic templates
Why Support Coordinators Choose Hope Physio
Hope Physio’s occupational therapy team is the largest part of our clinic, with seven OT clinicians working alongside a speech pathologist and access to physiotherapy, exercise physiology and psychology under one roof. That matters for support coordinators because it means fewer separate referrals when a participant needs more than one type of support.
We see NDIS participants aged 0 to 65 and provide services both at our Werribee clinic and in-home across Melbourne and Geelong, which suits participants who find travel difficult or need therapy in their everyday environment. Our team also completes Functional Capacity Assessments, which support coordinators often need for plan reviews or reassessments.
The Referral Process, Step by Step
- Send the referral. Use our NDIS referral form, email, or call us directly. Include the participant’s name, NDIS number, goals, and funding management type.
- We check fit and availability. Our admin and clinical team review the referral against clinician availability and the participant’s needs.
- We confirm with you. You’ll hear back from us directly, not through a generic auto-reply, so you know the referral has landed with someone.
- Service agreement and consent. We handle the paperwork with the participant, keeping it simple where we can.
- We report back. As therapy progresses, we keep you updated so you can track outcomes against the participant’s plan goals.
Common Mistakes That Slow Referrals Down
- Sending a referral with no stated goals, which forces us to chase you for basic information
- Assuming every service includes a free consultation (Hope Physio’s OT and allied health services do not include a complimentary first session)
- Leaving out the funding management type, which affects what paperwork is needed
- Not mentioning if the participant needs a home visit rather than a clinic appointment
FAQs
Does Hope Physio accept referrals from support coordinators? Yes. We work directly with support coordinators across Melbourne and Geelong and welcome referrals by phone, email or our website form.
What information should I include in a referral? The participant’s name, NDIS number, current goals, funding management type, and whether they need in-clinic or in-home support.
Is Hope Physio a registered NDIS provider? Yes, which means we can see NDIA-managed, plan-managed and self-managed participants.
Can your team complete Functional Capacity Assessments? Yes, our occupational therapists conduct FCAs to support plan reviews and reassessments.
Do you only see children, or adults too? Both. We support NDIS participants aged 0 to 65 across occupational therapy, speech pathology and physiotherapy.
Key Takeaways
- Hope Physio is a registered NDIS provider, so referrals work for all funding management types
- Referrals can be sent by phone, email or our website form, and we confirm fit directly with you
- Our team covers OT, speech pathology, physiotherapy and Functional Capacity Assessments under one roof
- We see participants in-clinic in Werribee or in-home across Melbourne and Geelong
Support coordinators don’t need another provider that goes quiet after the referral form is submitted. Hope Physio’s team responds, reports back, and works around the participant’s goals rather than a fixed template. If you have a participant who needs occupational therapy, speech pathology or physiotherapy in Melbourne or Geelong, we’d like to hear from you.